Role: Delivery Manager
The individual with management responsibility for the successful delivery of a part of the Capgemini service offering to a client.
Role Sets:
Roles
Relationships
Additionally Performs
Analyze Gaps And Risks
Analyze Scope Of Service Delivery Processes
Analyze Scope Of Services
Assess Service Catalogue
Assess Service Performance
Assess Solution
Baseline And Publish Processes And Tools Configuration
Build Environments
Build Platforms And Tools Environment
Celebrate Success
Check And Contract Rights To Use
Conduct Pilot Implementation Of Processes And Tools
Conduct User Acceptance Testing
Configure Processes On Tools And Platforms
Confirm Knowledge Exchange Objectives
Confirm Requirement List With Client
Confirm Service Level Agreements
Construct Interface Requirements
Create Interface Designs
Create Operational Level Agreements
Define Knowledge Exchange Acceptance Criteria
Define New Processes
Define Terms Of Reference
Design Communication Mechanism
Design For Platforms And Tools
Design Overall Technical Solution
Design To-Be Tools Landscape
Design Training Programs
Develop Configuration Requirements
Develop Data Requirements
Develop Interfaces
Develop Service Governance Plan
Develop Training Material
Enlist Current Tools With Client
Establish Service Engagement Model
Establish Technical Infrastructure
Evaluate Ramp-Up Execution
Execute Early Life Support For Information Security
Execute Early Life Support For Organizational Change
Execute Early Life Support For Service Delivery Processes
Execute Early Life Support For Service Engagement Initiation
Execute Early Life Support For Technology And Infrastructure
Execute Formal Training
Execute Move Of Staff Within Capgemini
Execute On-Boarding Of Resources
Execute Operational Readiness Assessment On Accesses
Execute Operational Readiness Assessment On Contracts
Execute Operational Readiness Assessment On Security Plan
Execute Operational Readiness Assessment On Segregation Of Duties
Execute Operational Readiness Assessment On Service Delivery Processes
Execute Operational Readiness Assessment On Service Engagement Set-Up
Execute Operational Readiness Assessment On Team Induction
Execute Operational Readiness Assessment On Technology And Infrastructure
Execute Support WIP Operational Readiness Assessment
Execute Training On Service Delivery Processes
Finalize Assessment And Review Plan
Finalize Knowledge Exchange Plan
Finalize Operational Level Agreements And Supplier Service Level Agreements
Finalize Service Estimation Model
Handover Security And Compliance Activities To Service Delivery
Handover Service Delivery Processes And Tools To Service Delivery
Handover Service Management Activities To Service Delivery Teams
Handover Technology And Infrastructure Activities To Service Delivery
Identify And Assign Roles
Identify And Execute Corrective Measures
Identify Gaps In Current Documentation
Identify Knowledge Recipients
Identify Knowledge Requirements And Skill Gaps
Identify Ramp-Up Schedule
Identify Statutory Requirements
Identify Team And Resource Skill Requirements
Obtain Sign-Off On Security Plan
Obtain Sign-Off On Service Delivery Processes
Obtain Sign-Off On Service Engagement Initiation
Obtain Sign-Off On Technology And Infrastructure
Plan For Baselining And Stabilization
Plan For Cutover
Plan For Delivery Centre Set-Up
Plan For Technology Implementation
Plan For Testing
Plan To Close Gaps
Prepare For Operational Readiness Assessments
Prepare For User Acceptance Testing
Prepare Support Documentation
Prepare To Close Gaps
Promote Technical Configuration To Production Environment
Promote Technical Configuration To Quality Assurance Environment
Provide Governance Support For Support WIP And Tickets
Provide Governance Support For WIP Projects
Provide Process Requirements For Configuration
Provide Requirement For Additional Tools And Licenses
Publish Implementation Plan For Platforms And Tools
Publish Process Release Plan
Publish Revised Service Estimation Model
Publish Service Level Agreements
Ramp-Up Resources
Recruit Additional Resources
Release Service Delivery Processes
Return Temporary Facilities
Review Due Diligence Output And Proposed Solution
Review Technical Environment Design
Roll Out Service Engagement Model
Set-Up And Assign Roles And Responsibilities
Set-Up Contract Change Procedures
Sign Contract With Subcontractors
Tailor Existing Processes
Transfer Outstanding Information Security And Compliance Activities To Run Team
Transfer Outstanding Project Activities To Project Delivery
Transfer Outstanding Service Delivery Processes Activities To Run Team
Transfer Outstanding Service Engagement Initiation Activities To Run Team
Transfer Outstanding Support Activities To Run Team
Transfer Outstanding Technology And Infrastructure Activities To Run Support Team
Validate Implemented Processes
Validate Service Engagement Model
Validate Service Level Agreements
Modifies
Operational Readiness Assessment Log For In-Scope Projects
Review Comments For Process And Training Documentation
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